Returns

We stand behind the transformative power of our serum. If you are not entirely satisfied with your purchase, we offer a 30-day return policy.

• Eligibility: To be eligible for a return, your item must be in the same condition that you received it, with the original luxury packaging intact.

• The Process: To initiate a return, please contact our concierge team at info@kondy.com.au.

• Refunds: Once received and inspected, your refund will be processed to your original payment method. Please allow 5-7 business days for the transaction to reflect in your account.

• Damages: If your order arrives damaged, please notify us immediately so we can rectify the situation with a priority replacement.